This Privacy Policy explains how pk92 — accessible at pk92.biz — collects, uses, stores, and protects personal information belonging to users of the platform. It applies to all pk92 products and services including cricket betting, sports betting, football betting, esports betting, live casino, slots, poker, and any promotional or customer support interactions.
When you register at pk92, deposit funds, place bets, play casino games, contact our support team, or simply browse the website, you are sharing certain information with us. This policy explains what that information is, what we do with it, and what rights you have over it.
pk92 is committed to handling personal data responsibly. We do not sell your information to advertisers. We do not share your data with unrelated third parties. We collect only what we need to run the platform, protect your account, and meet our legal obligations. That is the pk92 position on privacy — and this document sets out exactly how it works in practice.
By registering and using the pk92 platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, please do not use the pk92 platform.
For the purposes of this Privacy Policy, pk92 acts as the data controller in respect of personal data collected through the pk92 platform at pk92.biz. The pk92 brand is operated by the team behind the pk92 platform, which is built and maintained to serve Pakistani players in PKR across all gaming and betting verticals.
As data controller, pk92 is responsible for determining the purposes and means of processing your personal data. This means we decide what data to collect, why we collect it, how it is stored, and how long we retain it.
If you have any questions about how pk92 handles your personal data, you can contact us directly at support@pk92.biz. Our support team is available 24/7 and privacy-related queries are handled with priority.
pk92 collects personal data in several categories. Below is a detailed breakdown of the types of information we collect, why we collect each type, and how it is used within the pk92 platform.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, CNIC number, date of birth, CNIC image | Account registration, KYC verification, age verification |
| Contact Data | Pakistani mobile number, email address | Account login, communication, account recovery, notifications |
| Financial Data | Easypaisa/JazzCash account number, NayaPay/SadaPay ID, bank IBAN, card last 4 digits | Processing deposits and withdrawals, fraud prevention |
| Transaction Data | Deposit amounts, withdrawal requests, bet history, casino game history, PKR wallet balance | Account management, dispute resolution, AML compliance |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security, fraud detection, platform optimisation |
| Usage Data | Pages visited, games played, features used, session duration | Platform improvement, responsible gaming monitoring |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer service, dispute resolution, quality assurance |
pk92 does not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, religious beliefs, health data, or sexual orientation. The data we collect is limited to what is necessary to run a licensed gaming platform responsibly.
pk92 collects personal data through the following channels:
- Direct registration: When you create a pk92 account, you provide your name, mobile number, date of birth, and other registration details directly to the platform
- KYC submission: When you submit identity documents for account verification, this information is collected and stored by the pk92 compliance team
- Payment transactions: When you make a deposit or request a withdrawal, your payment provider details are shared with pk92 to process the transaction
- Platform activity: As you use the pk92 platform — placing bets, playing games, interacting with the lobby — usage and transaction data is automatically generated and logged
- Device and browser data: Technical data including your IP address, device model, operating system, and browser type is captured automatically when you access the pk92 platform
- Customer support interactions: When you contact pk92 via live chat or email, the content of those interactions is stored as part of your account record
- Cookies and similar technologies: pk92 uses cookies and related tracking technologies to maintain session state, remember your preferences, and analyse platform usage — full details in Section 9
pk92 does not purchase personal data from data brokers or third-party list providers. All data processed by pk92 comes from your direct interactions with the platform or from our authorised service providers in the course of delivering the pk92 service.
pk92 uses personal data for the following specific purposes:
- Account creation and management: Registering your pk92 account, maintaining your profile, managing your PKR wallet, and enabling login access
- Identity and age verification: Confirming that you meet the minimum age requirement of 18 years and that the identity you provided during registration is accurate
- Payment processing: Executing deposit requests from your Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card payment method and processing PKR withdrawals back to the same method
- Fraud and security: Detecting unusual account activity, preventing unauthorised access, identifying multi-accounting or bonus abuse, and protecting the integrity of the pk92 platform for all users
- Anti-money laundering (AML) compliance: Monitoring transaction patterns to identify potential money laundering activity and reporting to relevant authorities where legally required
- Responsible gaming: Monitoring usage patterns that may indicate problem gambling behaviour, enforcing self-imposed limits, and operating cooling-off and self-exclusion tools
- Customer support: Responding to queries, resolving complaints, and maintaining records of interactions for quality assurance
- Platform improvement: Analysing aggregated and anonymised usage data to understand how pk92 features are used and where improvements can be made
- Communications: Sending transactional notifications about deposits, withdrawals, bet settlements, and account security — and where you have opted in, relevant promotional communications from pk92
pk92 does not use your personal data for automated decision-making that produces legal effects on you — meaning no algorithm at pk92 makes a final decision about your account without human review being available.
pk92 processes your personal data on the following legal grounds:
- Contract performance: The majority of data processing at pk92 is necessary to provide the services you have contracted for — maintaining your account, processing payments, settling bets, and delivering the platform's features
- Legal obligation: Certain data processing — particularly KYC identity verification and AML transaction monitoring — is required by applicable law and cannot be opted out of. Processing necessary to meet these legal obligations does not require your consent
- Legitimate interests: pk92 processes technical and usage data on the basis of legitimate interests — specifically, fraud prevention, platform security, and improving the service. Where we rely on legitimate interests, we balance these against your privacy rights
- Consent: For optional communications — such as promotional emails or marketing SMS messages — pk92 relies on your explicit consent, which you can withdraw at any time through your account settings or by contacting pk92 support
pk92 does not sell your personal data. We do not share your data with advertisers, data brokers, or unrelated commercial entities. Data sharing at pk92 is limited to the following categories of trusted service providers, and only to the extent necessary for the specified purpose:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independent data controllers for their respective services
- KYC and identity verification providers: Third-party services used to verify your identity against your CNIC and confirm your age may process the documents you submit. These providers are contractually bound to maintain the confidentiality and security of your data
- Fraud prevention and AML services: pk92 may share transaction data and behavioural signals with fraud detection providers to protect the platform and its users. These providers process data strictly for the purpose of fraud and AML compliance
- Platform infrastructure providers: Cloud hosting, data storage, and platform technology providers may have access to data as part of their contracted role in supporting the pk92 platform. All such providers are contractually required to maintain appropriate security standards
- Legal and regulatory authorities: pk92 may be required by applicable law, court order, or regulatory authority to disclose certain personal data. pk92 will comply with legally valid requests and, where permitted, will notify affected users
- Game and software providers: Casino game and poker software providers may receive limited technical data — such as session identifiers — necessary to deliver their games through the pk92 platform. They do not receive your identity or payment data
All third parties with whom pk92 shares data are required to use it only for the stated purpose and to maintain security standards consistent with their role. pk92 does not permit third parties to use your data for their own marketing purposes.
pk92 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, and reporting obligations. The following general retention guidelines apply:
- Account and identity data: Retained for the duration of your active account at pk92, and for a minimum of 5 years after account closure to satisfy AML record-keeping requirements
- Transaction and betting records: Retained for a minimum of 5 years following the transaction date, in line with standard financial record-keeping obligations
- KYC documents (CNIC images, verification records): Retained for as long as your account is active and for a minimum of 5 years after closure
- Customer support communications: Retained for 3 years from the date of the interaction, to support dispute resolution and quality assurance
- Technical and usage data: Generally retained in anonymised or aggregated form for up to 2 years for platform analytics purposes
- Marketing consent records: Retained indefinitely as evidence of your consent or opt-out preference
When data is no longer required, pk92 securely deletes or anonymises it. Anonymous data that cannot be linked back to any individual may be retained indefinitely for aggregate analytics.
pk92 uses cookies and similar tracking technologies — including local storage and session tokens — to provide core platform functionality and to understand how users interact with the site. Here is a breakdown of the cookie categories used by pk92:
- Essential cookies: These are necessary for the pk92 platform to function. They maintain your login session, remember your language preferences, and keep your bet slip active while you navigate the site. These cannot be disabled without affecting platform functionality
- Functional cookies: These remember your preferences — such as your preferred deposit method or last-visited game category — to personalise your experience on the pk92 platform across sessions
- Analytics cookies: pk92 uses privacy-respecting analytics to understand which features are used most, how players navigate the platform, and where technical issues occur. This data is used in aggregate and does not identify individual users
- Security cookies: Used to detect and prevent fraudulent activity, bot access, and account compromise attempts. These are classified as essential and cannot be disabled
pk92 does not use third-party advertising cookies. You will not be retargeted on other websites based on your pk92 browsing activity.
You can manage cookie preferences through your browser settings. Disabling all cookies will prevent some essential platform functions from working correctly. For the best pk92 experience, we recommend keeping essential and functional cookies enabled.
As a pk92 user, you have the following rights in relation to your personal data. These rights can be exercised by contacting pk92 support at support@pk92.biz. pk92 will respond to data rights requests within 30 days.
Right of Access
You have the right to request a copy of the personal data that pk92 holds about you. This includes your account details, transaction history, KYC records, and support communications. pk92 will provide this within 30 days of a verified request.
Right of Rectification
If any personal data pk92 holds about you is inaccurate or out of date, you have the right to request that it be corrected. For identity data, corrections may require submission of updated documentation.
Right to Erasure
In certain circumstances you can request that pk92 delete your personal data. However, this right is limited where pk92 has a legal obligation to retain records — for example, AML and KYC records must be retained for a minimum of 5 years under applicable law and cannot be deleted on request during that period.
Right to Restrict Processing
You can ask pk92 to restrict how your data is processed in certain situations — for example, while a dispute about data accuracy is being resolved.
Right to Data Portability
Where data is processed on the basis of your consent or contract performance, you can request that pk92 provide your data in a structured, commonly used, machine-readable format.
Right to Withdraw Consent
Where pk92 processes your data on the basis of consent — for example, marketing communications — you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.
Right to Object
You have the right to object to processing carried out on the basis of legitimate interests. pk92 will consider your objection and respond within 30 days. If the objection is upheld, pk92 will cease the relevant processing activity.
The pk92 platform is strictly for adults aged 18 years and above. pk92 does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not attempt to register an account at pk92 or use any feature of the platform.
pk92 uses age verification as part of the registration and KYC process to confirm that users meet the minimum age requirement. Where pk92 becomes aware that an account belongs to a person under 18, the account will be immediately suspended, all balances will be returned, and the personal data associated with the account will be deleted to the extent permitted by law.
If you are a parent or guardian and believe your child has created a pk92 account, please contact us immediately at support@pk92.biz. We will investigate and take appropriate action as a priority matter.
pk92 takes data security seriously. The following technical and organisational measures are in place to protect your personal data:
- SSL/TLS encryption: All data transmitted between your device and the pk92 platform is encrypted using industry-standard SSL/TLS protocols
- Encrypted data storage: Sensitive personal data — including payment details and identity documents — is stored in encrypted form in our secure database infrastructure
- Access controls: Access to personal data within the pk92 team is restricted on a need-to-know basis. Staff members can only access data relevant to their role
- Two-factor authentication: pk92 supports two-factor authentication for player accounts to reduce the risk of unauthorised access
- Fraud monitoring: Automated systems continuously monitor account activity for signs of compromise, unusual transactions, or unauthorised access attempts
- Regular security assessments: The pk92 platform undergoes regular security reviews to identify and address potential vulnerabilities
Despite these measures, no online platform can guarantee absolute security. If you believe your pk92 account has been compromised, contact support@pk92.biz immediately. We will act swiftly to secure your account and investigate any potential breach.
Your role in security: Use a strong, unique password for your pk92 account. Do not share your login credentials with anyone. pk92 staff will never ask for your password through any channel.
The pk92 platform may contain references to third-party services — such as payment providers like Easypaisa and JazzCash — which operate under their own privacy policies. When you leave the pk92 platform to use a third-party payment service, your data is subject to that third party's privacy practices, not this policy.
pk92 is not responsible for the privacy practices of third-party services. We recommend reviewing the privacy policy of any third-party service you use in connection with your pk92 account — particularly your payment providers — to understand how they handle your data.
pk92 does not embed third-party advertising or social media tracking pixels on the platform. Your pk92 browsing activity is not shared with social media platforms or advertising networks.
pk92 may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or our data practices. When material changes are made, pk92 will notify registered users by email or by a prominent notice on the pk92 platform.
The version number and last-updated date at the top of this page confirm whether you are reading the most current version of the pk92 Privacy Policy. The most current version is always available at pk92.biz/privacy-policy.
Your continued use of the pk92 platform after a Privacy Policy update constitutes acceptance of the revised policy. If you do not accept the revised policy, you should stop using the platform and contact pk92 support regarding account closure.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about how pk92 has handled your personal data, please contact us using the details below. We aim to respond to all privacy-related enquiries within 5 business days.
Privacy Enquiries: support@pk92.biz
Subject Line: Please use "Privacy Policy" or "Data Request" so your message reaches the right team
Live Chat: Available in the pk92 platform while logged in — fastest response channel
Response Target: Privacy requests acknowledged within 24 hours, fully responded to within 30 days
If you feel that your privacy concern has not been adequately addressed by pk92, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. pk92 will cooperate fully with any regulatory investigation into our data practices.
pk92 is committed to resolving privacy complaints fairly and transparently. We prefer to resolve issues directly with users wherever possible — our support team is empowered to address data rights requests without escalation in most cases.